The 2020 Federal Employee Viewpoint Survey (FEVS) was administered this year to full-time Federal employees who have been with the agency for at least one year. The results showed that 67% of eligible NIGC employees participated in the survey. Overall, the FEVS showed there were 19 areas of improvement over the 2019 FEVS. This indicates the agency is continuing to trend towards employee satisfaction.
As reflected in the agency’s strategic plan (Goal 2: Maintain a strong workforce both within the Agency as well as with National Indian Gaming Commission’s (NIGC) tribal regulatory partners), the Commission values its employees and continuously strives to make the NIGC the best place to work in the federal government. This year’s results show that the agency had 25 areas identified as strengths and 0 areas identified as challenges. The largest strengths identified are:
- 94% of respondents responded that their work unit has the job-relevant knowledge and skills necessary to accomplish organizational goals;
- 89% of respondents stated the people they work with cooperate to get the job done;
- 88% of respondents stated they know how their work relates to the agency’s goals; and
- 86% of respondents responded that the agency is successful at accomplishing its mission.
Further, survey results show the agency’s greatest improvement being in the areas of supervisory commitment to inclusion, motivation, commitment and accountability. Some of the biggest gains since 2019 were the following: employees feel their supervisor is committed to a workforce representative of all segments of society (+10), feel steps are taken to deal with a poor performer who cannot or will not improve (+9), feel senior leaders generate high levels of motivation and commitment in the workforce (+9), feel their work unit has the job-relevant knowledge and skills necessary to accomplish organizational goals (+8) and know what is expected of them on the job (+7)
This year’s survey added COVID-19 specific questions and 96% of respondents agreed that during the COVID-19 pandemic the organization's senior leaders have demonstrated commitment to employee health and safety, 87% of respondents agreed the organization's senior leaders have supported policies and procedures to protect employee health and safety, 92% of respondents agreed their supervisor has shown concern for their health and safety and 92% of respondents agreed that their supervisor has supported their efforts to stay healthy and safe while working.
Although the survey results did not identify any specific challenges for the agency, there are opportunities for improvement, such as:
- improving communication from management on what is going on in the agency,
- team input/involvement in decisions that affect work,
- ensuring that proper steps are taken to deal with a poor performer, and
- utilizing the results of this survey to make the agency a better place to work.
While ensuring that proper steps are taken to deal with a poor performer is one of the highest increase since 2019 it remains an area the Commission continues to work to improve on.
The Agency has already taken the initial steps to address these areas for improvement through the conduct of its first All-Hands Virtual Retreat. During the retreat NIGC staff members have been given the opportunity to provide their ideas on remedies for work level challenges.
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Federal Employee Viewpoint Survey Fact Sheet